How To Topics

These are How To questions and answers that are directly related to your account with SaveOnConferences.com. If you do not find your question and answer here, please refer to our FAQ or Help pages.

If you have additional questions regarding your account with SaveOnConferences.com you can contact us at service@SaveOnConferences.com.

How To:

Manage my account
Cancel my account
Add new users to my account
Change my contact information
Create a reservation
Create an International reservation
Log In
Sign Up

Billing How To Information

Billing How To questions and answers are related to your payment for the use of SaveOnConferences.com services. If you do not find your question and answer here, please refer to our FAQ or Help pages.

If you have additional questions regarding billing or your invoice you can contact our accounting department at billing@SaveOnConferences.com.

How To:

Change my credit card
Dispute a charge on my invoice
Get a copy of my invoice if it is online
View my invoice
Make a one-time payment
Set up automatic payments

General How To

General How To questions and answers are not specified in the other categories. If you do not find your question and answer here, please refer to our FAQ or Help pages.

If you have additional questions regarding our SaveOnConferences.com that are not for a specific department please email us at info@SaveOnConferences.com.

How To:

Contact SaveOnConferences.com

Service How To

Service related How To questions and answers are related to the use of SaveOnConferences.com. If you do not find your question and answer here, please refer to our FAQ or Help pages.

If you have additional questions regarding our services you can contact our customer service department at service@SaveOnConferences.com.

How To:

Invite guests to an Audio Conference
Schedule an Operator Assisted Conference
Invite guests to an Operator Assisted Conference
How do I join an Operator Assisted Conference as a participant?
Invite guests to a Web Conference
Record my Audio Conference
Replay my Audio Conference
Schedule a Conference Call
Start my Dial In Audio Conference
Start my International Dial In Audio Conference
Start my Web Conference
Test my browser for Web Conferencing
Use the Dial Out Audio Conference Call Service
Use the Web Conferencing Service

How To Answers

Account How To

Manage my account
You must first Log In to your account to make any adjustments. From here you can access a host of features, such as view/edit, lookup, create contacts and reservations and view your invoice(s).
Cancel my account
You do not need to ever cancel your account with SaveOnConferences.com if you do not use the service you will never be billed or assessed any charges. However if you feel the need to send an official cancellation notice you may email us at service@SaveOnConferences.com.
Add new users to my account
You may only have one main user per account, but you may add an unlimited number of contacts (users) onto any one account. To create a contact, go to the My Account page click Advanced Management, then click Create a Contact.
Change my contact information
To change contact information, from the My Account page click Advanced Management, then click View/Edit a Contact. If you have more than one contact, you must chose from the drop down list, the contact you wish to edit.
Create a reservation
To create a reservation, from the My Account page click Advanced Management, then click Create a Reservation. If you have more than one contact, you must chose from the drop down list, the contact you wish to assign the reservation codes to.
Create an international reservation
To create an international reservation, from the My Account page click Advanced Management, then click Create a Reservation. If you have more than one contact, you must chose from the drop down list, the contact you wish to assign the reservation codes to. Select GlobalMeet International Dial-In Access. (Optional: Enter billing reference information.) Click the Submit Reservation Request button. A new reservation is created and a confirmation is sent via email with a list of the US Toll Free and Direct Dial-In numbers, Host and Guest codes and all international conference access numbers.
Log In
You need to establish an account with SaveOnConferences.com to Log In. Once you have completed the Sign Up process you can Log In from any page. Your User Name is your email address and the Password is the one you selected when you established your account.
Sign Up
Click on Sign Up from the blue navigation bar at the far right of the page and follow the instructions on the screen. It is an easy three-step process.

Billing How To Answers

You must first Log In to your account to access your account information.

Change my credit card
You can change your credit card details by logging into your account and going to the Online Billing Center.
1. Go to www.saveonconferences.com and log in with your user name and password
2. Click on the Online Billing Center link on the navigation bar to the left.
3. Select a Billing Period from the drop down menu.
4. Scroll down to the bottom of the page.
5. In the section titled "Payments", go to the "Payment by Credit Card" section.
6. Click on the link under the credit card symbols.
7. When you see the Online Payment Methods section, click on "Add New/Update Credit Card" under the Automatic Payment heading.
8. Enter your credit card information into the fields provided.
9. After completing this section, click on the "Update" button and your information will be saved.
All of the information you enter on this online bill pay screen is stored on a secure server with additional security and encryption protecting your information.
Dispute a charge on my invoice
If you receive a charge you are not sure about please email billing@SaveOnConferences.com. Be sure to include the date, time, type of charge and your User Name and Contact Information.
Get a copy of my invoice if it is online
1. Go to www.saveonconferences.com and log in with your user name and password.
2. Select "Online Billing Center" from the left navigation bar.
3. Select a Billing Period from the drop down menu or select the Reports button to customize the date range for your data.
4. Choose View Type to sort "By User" or "All Users".
5. Click on a specific call for more detail. You can also sort the data by clicking on the column headers.
6. To print a hard copy of your invoice, simply click on the "Your Bill" tab, go to the "Downloads" button, and select a billing period. Click on the underlined file name for this PDF file. You can now print this file or save it to your computer for easy reference and storage.
View my invoice
You can view your invoice by logging into your account and going to the Online Billing Center. Credit card customer's invoices are automatically processed for their monthly invoice payment to the credit card on record. Customers who pay by company check will receive both an emailed and a mailed copy of their invoice on a monthly basis. Invoice customers now have the option to pay the invoice online with a major credit card.

Payments by Credit Card:
- A notification is sent after the invoice payments are processed and invoices are available to be reviewed on the website.
- Credit card customer's invoices are automatically processed for their monthly invoice payment to the credit card on record.
- SaveOnConferences.com accepts MasterCard, Visa, and American Express payments in US Dollars.
- Invoice customers can now pay their invoice online with a major credit card.
Make a one-time payment
You can make a one-time payment by logging into your account and going to the Online Billing Center.
1. Go to www.saveonconferences.com and log in with your user name and password.
2. Click on the Online Billing Center link on the navigation bar to the left.
3. Select a Billing Period from the drop down menu.
4. Scroll down to the bottom of the page.
5. In the section titled "Payments", go to "Payment by Credit Card".
6. Click on the link under the credit card symbols.
7. When you see the Online Payment Methods section, click on "Make One-Time Payment" under the One-Time Payment heading.
8. Enter your credit card information and the payment amount that corresponds with this billing cycle.
All of the information you enter on the online bill pay screen is stored on a secure server with additional security and encryption protecting your information.
Set up automatic payments
You can set up an automatic payment by logging into your account and going to the Online Billing Center.
1. Go to www.saveonconferences.com and log in with your user name and password.
2. Click on the Online Billing Center link on the navigation bar to the left.
3. Select a Billing Period from the drop down menu.
4. Scroll down to the bottom of the page.
5. In the section titled "Payments", go to "Payment by Credit Card".
6. Click on the link under the credit card symbols.
7. When you see the Online Payment Methods sections, click on "Setup Automatic Payment" under the Automatic Payment heading.
8. Enter your credit card information into the fields provided.
9. After completing this section, click on the check box "Store for Automatic Payment".
Once you are set up on Automatic Payments, SaveOnConferences.com will automatically charge your credit card for the conferencing services on your invoice. All of the information you enter on the online bill pay screen is stored on a secure server with additional security and encryption protecting your information.

General How To Answers

Contact SaveOnConferences.com
There is a Contact Us page that lists all the ways you may contact SaveOnConferences.com. Your options are email, snail mail, and phone.

Service How To Answers

Invite guests to an Audio Conference
You can invite your guests anyway you would like. We recommend using email or a calendar program like Outlook where you can add the pertinent meeting information to the invitation.
Schedule an Operator Assisted Conference
-- Sign in to your account
-- Click on 'Create a reservation'
-- Select type of reservation
-- Complete and submit the Operator Assisted Reservation Form
An event manager will contact you to confirm your reservation details. You will also recieve a confirmation email with dial in numbers and passcodes. Participants who receive your invitation click on a link and register online for your conference and receive their individual PIN code for the conference. When entering the conference, participants will be asked to enter the conference code and their individual PIN which identifies them.
Invite guests to an Operator Assisted Conference
After an Operator Assisted Conference has been reserved, the Host will receive a participant email for distribution to up to 2500 guests. The Host can then forward the participant dial-in number and passcode directly from this invitation format. At this time participants will be instructed to request a pin.
How do I join an Operator Assisted Conference as a participant?
You will receive an email from the Host of the Operator Assisted Conference with instructions to request a pin.
Invite guests to a Web Conference
You can invite your guests anyway you would like. We recommend using email or a calendar program like Outlook where you can add the pertinent meeting information to the invitation. You can also invite guests to the Web Conference from the Conference Desktop menu, click on Invite.... This action will generate an email in your email client giving your invitees all the information they need to join your conference. Simply enter their email addresses in the To: field and click Send to send the invitation.
Record my Audio Conference
1. Dial the Toll Free or Direct Dial-In number for your conference.
2. Press your Host Code and the # key on your telephone keypad.
3. To start the recording you *22 on the telephone keypad.
4. Your conference call is now being recorded.
You can dial out to join guests to the conference or have them join you by distributing the dial in numbers and Guest code prior to the start of the conference call.
Replay my Audio Conference
1. Upon completion of your conference you will receive an email with your dial in information. Your playback recording will be available shortly thereafter.
2. Dial either the Toll Free or Direct Dial-In access number.
3. Enter your Conference Number followed by the # key.
4. You will then listen to a description of the replay options. To skip the replay options and go immediately to the recording, press * on your telephone keypad.
5. Conference Replay is available for 30 days following your conference.
To skip the replay options and go immediately to the recording press * on your telephone keypad.
Schedule a Conference Call
You do not need to ever schedule a conference call with SaveOnConferences.com. When you completed the sign up you were issued a Reservationless Audio and Web Conference Account for you and up to 125 guests. So you never have to schedule a conference call again.
Start my Dial In Audio Conference
As the Host you can start your Audio Conference by dialing either the Toll-Free or Direct Dial-In number for your conference. Then press your Host code followed by the # key. Prior to the conference, you should distribute the date, time, dial in numbers and Guest codes to the participants who can join you on the conference call. If the Guests join the conference call prior to the Host, they will hear music until the Host joins. As Host you will hear silence in the conference call until a Guest joins.
Start my International Dial In Audio Conference
A new Reservation must be made using the GlobalMeet International Dial-In Access option. International access is not available using your existing Reservationless Toll Free or Direct Dial In information. As the Host you can start your International Audio Conference by dialing either the Toll-Free or Direct Dial-In number for your conference. Then press your Host code followed by the # key. Prior to the conference, you should distribute the date, time, dial in numbers and Guest codes to the participants who can join you on the conference call. If the Guests join the conference call prior to the Host, they will hear music until the Host joins. As Host you will hear silence in the conference call until a Guest joins.
Start my Web Conference
You can start your Web Conference by clicking Join a Web Conference, then entering your Reference Number, Host Code and your name. You can then open a PowerPoint Presentation or use any of the other tools available. For a complete description of our Web Conferencing Service see the Web Conference Users Guide or Web Conference Tips for quick reference. To inform others of your Web Conference see How do I invite Guests to a Web Conference above.
Test my browser for Web Conferencing
On the Join a Web Conference page there is a link to the web browser test.
Use the Dial Out Audio Conference Call Service
There is a Conferencing Tips Guide available or you can follow these steps.
1. Dial either the toll free or Direct Dial-In number for your conference.
2. Press your Host Code and the # key on your telephone keypad.
3. Press *95 to dial out to participants. A voice prompt will guide you through this step.
4. After all participants have been placed in the conference, press * to rejoin the conference.
Use the Web Conferencing Service
A demo of the Web Conferencing Service is available by clicking the Free Demo icon at the top of the page. To start your Web Conference click Join a Web Conference in the top menu bar, then enter your Reference Number, Host Code and your name. You can then open a PowerPoint Presentation or use any of the other tools available. For a complete description of our Web Conferencing Service see the Web Conference Users Guides. To inform others of your Web Conference see How do I invite Guests to a Web Conference above.