SaveOnConferences Frequently Asked Questions

Answers: Audio Conference Calls

Q: How many people can I have on an Audio Conference Call?
A: Our Audio Conference calling allows the Host to meet with up to 125 guests at anytime. If you have more guests, you can use our Operator Assisted Conference Call service which allows the Host to meet with up to 2500 guests.
Q: How many people can I have on an Operator Assisted Conference Call?
A: Our Operator Assisted Conference calling allows the Host to meet with up to 2500 guests at anytime.
Q: What is the process to setup a conference call?
A: Your Reservationless conference call is automatically setup when you complete the SaveOnConferences.com's sign up procedures. Just distribute the date and time of your conference call with the Dial-In number and Guest code. Call the Dial-In number and then enter your Host code followed by the # sign on your telephone keypad.
Q: Do I have to call to schedule an Audio Conference each time?
A: No, our service is Reservationless; you will be provided with one of our Toll-Free and Direct Dial-In numbers with your own Host and Guest codes when you sign up. Simply use them every time you want to conduct a conference call.
Q: Do I get my own Toll-Free number?
A: Yes, one of our Toll-Free numbers will be provided for your use whenever you wish to conduct a conference call.
Q: Do I get my own Reservationless Guest code?
A: Yes, a Guest code will be provided to you for distribution to all of your Guests on your conference calls.
Q: Do you support International callers?
A: SaveOnConferences.com does support International callers. They can access the conference using the Direct Dial-In number. or You can use the GlobalMeet International Dial-In access. Additional Charges applicable.
Q: Can I record my conference call?
A: Yes. Digitally record your conference call with the click of a button. From your conference, the Host dials *22 from the telephone keypad to record. Once your conference is completed, you will receive an email with the dial in information and passcode for the recorded conference. Digital Playback will be saved for 30 days after your conference. Guests are responsible for their long distance carrier phone charges when using the Direct Dial-In number.
Q: Can I get a copy of my recorded conference?
A: Yes. As Host if you record the conference using the Host Feature *22, you can order a CD recording by accessing the conference detail when you are logged in to your account. The CD recording is available for 30 days following your conference. See Conference Call Rates for details.
Q: I still have questions about SaveOnConferences.com's Audio Conference Call service and don't see them here.
A: If your question on our Audio Conference call service has not been answered here, please go to the Audio Conference portion of our site to access more information on our Audio Conference Call Service or visit our Help page.

Answers: Web Conferencing

Q: Is Web Conferencing secure?
A: Yes, the integrity of confidential information is encrypted in the meeting areas and remains on the Host's computer.
Q: Is there software I have to install?
A: No, you must however use a compatible web browser. Perform the browser check to ensure compatibility. WebEx^TMMeeting Center^TM automatically installs its support software the first time you use it.

Q: What are the minimum system requirements for Web Conferencing?
A:

ITEM	HOST OR GUEST PC
Processor Speed	Pentium 233Mhz
RAM	128MB
Minimum Free Space	5MB
Monitor Resolution	800x600 (1024x768 recommended)
Other Hardware	Keyboard, Monitor, Mouse or other pointing device (Mouse or other pointing device not required for guests with passive "view-only" role)
Operating System	Windows NT Windows 2000 Windows XP Windows 98 (Windows 95 or earlier not supported)
Internet Browser	Microsoft Internet Explorer 5.x or higher Java version 1.4.2 or newer Macromedia Flash version 5.0 or higher
Internet Connection	56K Modem Connection or faster
Pop-Up Blockers	Deactivate all Pop-Up Blockers prior to logging into the conference

Free Demo

Q: Can I use a MAC Computer for Web Conferencing?
A: At this time, Mac users can not use the Reservationless Web Conferencing service, but can use WebEx^TMMeeting Center^TM.
Q: Can I share applications or my Desktop?
A: SaveOnConferences.com Web Conferencing does not currently support application or desktop sharing. If you need to share applications or your desktop you will have to use WebEx^TMMeeting Center^TM.
Q: Does this application work with any browser?
A: SaveOnConferences.com's Web Conferencing service will work with most browsers, but it is recommended that you use Internet Explorer 5.x or higher. It is recommended that users should download the latest version of Java prior to entering a Web Conference. Visit www.java.com to download the latest version. For more information see System Requirements.
Q: Is there a chat feature where I can send Instant Messages?
A: Yes, the Chat Window dialog box with open when you click the chat icon.
Q: Can I send a private message to another participant on the Web Conference?
A: Yes. Click on the participant you would like to send the private message to.
Q: How can I tell if anyone else is on the Web Conference?
A: You can view a list of attendees below the Presentation Window.
Q: I still have questions about SaveOnConferences.com's Web Conferencing Service and don't see it here.
A: If your question has not been answered here please go to the Web Conferencing portion of our site to access more information on our Web Conferencing Service.
Q: I still have questions about WebEx^TM Meeting Center^TM and don't see it here.
A: You can access another FAQ section dedicated to WebEx^TM Meeting Center^TM by clicking here: WebEx^TM Meeting Center^TM FAQ.

Answers: Operator Assisted Conference Calls

Q: How many people can I have on an Operator Assisted Conference Call?
A: Our Operator Assisted Conference calling allows the Host to meet with up to 2500 guests at anytime.

Answers: Billing Procedures

Q: How are the SaveOnConferences.com services priced?
A: Click here to view pricing chart for SaveOnConferences.com.
Q: What payment options do I have?
A: SaveOnConferences.com accepts MasterCard, Visa and American Express payments in US Dollars. You may also pay by going to the Online Billing Center, printing your invoice and mailing it with a company check or if you choose to, you can pay online by using a major credit card.
Q: How will I be billed?
A: SaveOnConferences.com has a monthly billing cycle. All volume discounts will be automatically calculated at the end of each billing cycle.

Credit card customer's invoices are automatically processed for their monthly invoice payment to the credit card on record. Customers who pay by company check will receive both an emailed and a mailed copy of their invoice on a monthly basis.

Standard payment for all charges shall be "Net 20 Days from Date of Invoice." Payment is required in US Dollars in the form of company check or major credit card. SaveOnConferences.com shall have the right to impose a late payment charge of one and one-half percent (1.5%) per month (18% per annum) or the rate prescribed by law, whichever is lower, calculated from the past due date.
Q: Do I have to sign a contract?
A: No. SaveOnConferences.com does not require a contract for Audio Conference Calls and Web Conferencing.
Q: What are the tax policies?
Alabama - Alabama Sales Tax of 6% applies to all participants on a call who originate their connection from Alabama.

City of Chicago - The Chicago Simplified Telecommunications Tax of 7% applies to all participants on a call who originate their connection from the city of Chicago.

Connecticut - Connecticut Sales Tax of 6% applies to all participants on a call who originate their connection from Connecticut.

Illinois - Illinois Sales Tax of 7% applies to all participants on a call who originate their connection from Illinois.

Massachusetts - Massachusetts Sales Tax of 5% applies to all participants on a call who originate their connection from Massachusetts.

Gov't Surcharge Recovery Fee - 2.24% on all charges.

Telecommunications Infrastructure Maintenance Fee - 0.5% on all charges.

Tax Exempt:
If you are a tax-exempt organization you may send your tax-exempt form to us at the address listed below. Please make sure to include your customer number on the form.

Attn:
Accounting Department
SaveOnConferences.com
P. O. Box 404351
Atlanta, GA 30384-4351
Q: Can you email me the invoice?
A: Yes. A copy of the invoice is emailed monthly to the main contact or designated bill-to contact for the account.
Q: Can you send me a hard copy of the invoice?
A: Yes. Customers who pay by company check will receive both an emailed and a mailed copy of their invoice on a monthly basis. Invoices are also available on-line in our Online Billing Center for you to view and print for your records.
Q: Is there a bill-to-other feature?
A: Yes, you can now designate a person at the billing contact for your account. At this time you must contact Customer Service to designate a bill-to contact at service@saveonconferences.com or 800-223-9032.
Q: How do I change my billing address?
A: Log in to your account on-line. Click Advanced Management from the left navigation bar. Choose View/Edit Contacts. Choose the bill-to contact for the account. Choose Edit to update address information.
Q: What level of detail is provided on the invoice?
A: The invoice includes the conference #, type of connection, time and date of conference, number of minutes per participant, charges for each participant (minutes x rate), FET, total charges for conferences that occurred during billing period. In addition, the customer number, account name, and up to two billing references.
Q: Can you provide the phone number that people called in from in the details?
A: Yes, that number is also displayed on the invoice, but only when participants use toll-free access.
Q: Can you provide the phone number that we dialed out to in the details?
A: Yes.
Q: When should I expect my first invoice?
A: Invoices are generated on a monthly basis. The invoice reflects all charges for services rendered for the entire calendar month. Volume discounts are automatically calculated at this time.

You will receive an email notification within the first few days of the next billing cycle advising you that an invoice is available on-line for you to view and/or print for your records. You will also receive a copy of the invoice in the mail.
Q: Is SOC a corporation?
A: Yes
Q: What is SOC's FIN?
A: 58-2421656
Q: Where do I send check payments?
A:
SaveOnConferences.com
P. O. Box 404351
Atlanta, GA 30384-4351
Q: How can I view invoice details?
A: You can view your invoice by logging into your account and going to the Online Billing Center. Customers who pay by company check will also receive a mailed copy of their invoice on a monthly basis.
Q: What does "the port charge" mean?
A: Port charge is the total charge for that particular participant. It is minutes x rate.
Q: Are there monthly fixed fees?
A: There are no monthly fixed fees. You are only charged for conferencing activity.

Answers: about SaveOnConferences.com

Q: What makes SaveOnConferences.com different from other Audio Conference Call and Web Conference providers?
A: Our extensive conference call services provide you with all the latest communications tools you need for successful Audio and Web Conferences from start to finish. These services are available to you at the lowest cost, with no setup or cancellation charges.
Q: Can I refer a friend to SaveOnConferences.com?
A: Yes, since we pride ourselves on offering you the best quality Audio Conference Calls and Web Conferencing we appreciate your referrals! Please see our Refer a Friend program and you can receive a free gift.
Q: Can I sign up to be on your mailing list?
A: Yes, by signing up to receive our Electronic Newsletter and Alerts for free, you will automatically be placed on our mailing list for special offers.
Q: Can I change my password?
A: Yes, you must sign onto your account and click the option to change your password.
Q: Can I change my account information?
A: Yes, you must sign onto your account and click the option to update account information.
Q: I still have questions on SaveOnConferences.com that are not mentioned here.
A: For more information, visit our contact us page or speak with a customer service representative by dialing 800-223-9032.

SaveOnConferences FAQ

SaveOnConferences FAQ

Questions: Audio Conference Calls

Questions: Web Conferencing

Questions: Operator Assisted Conference Calls

Questions: Billing Procedures

Questions: about SaveOnConferences.com

Answers: Audio Conference Calls

Answers: Web Conferencing

Answers: Operator Assisted Conference Calls

Answers: Billing Procedures

Answers: about SaveOnConferences.com